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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I pre-order the new Galaxy S26 Ultra?Go to https://www.samsung.com/sg/smartphones/galaxy-s26-ultra/buy/ and select the product you wish to purchase and click on “Pre-order now".
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How do I pre-order the new Galaxy S26+ and Galaxy S26?Go to https://www.samsung.com/sg/smartphones/galaxy-s26/buy and select the product you wish to purchase and click on “Pre-order now".
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What should I do if I'm having trouble placing an order?For any technical difficulties on our website, please call ☎ 1800-7267864 (1800 Samsung) and select option 8 for assistance. Our Customer Care Team is available 24 hours daily.
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How to trade in my old device and save on my new Galaxy S26 Series?a) Add your desired device to your Cart and request to Trade In.
b) Fill in the details of your Trade In device brand, model and capacity.
c) Answer the diagnostic questionnaire based on the condition of the Trade In device to obtain the Trade In value.
d) Trade-in value and Token value (if any) is deducted from the new device value.
e) Proceed with ‘Checkout’ and make payment.
f) Your order has been placed and your new device will be delivered to you shortly using our courier service.
g) Upon one (1) working day after receiving new device, Customer Support shall contact you to verify your details and schedule a pick-up of your Trade In device. You are required to hand over your Trade In device within three (3) business days upon receiving new device.
h) Final verification is carried out during device pick up. Should the courier staff find any major mismatch between the actual and declared condition of the device, the courier staff will not proceed with the collection of the old device. You will be charged back the Trade In value and Token value (if any). Find out more information at https://www.samsung.com/sg/shop-faq/trade-in/ -
How to enjoy 0% instalments payment option?Enjoy interest-free monthly instalment options when the checkout value is above S$500, using:
• UOB & OCBC credit cards: 6-, 12-, 24-, 36-months' tenure
• DBS credit cards: 3-, 6-, 12-months' tenure
• Standard Chartered Bank VISA credit cards: 3-, 6-, 9-, 12-months' tenure
• Trust Bank VISA credit cards: 3-, 6-, 9-, 12-months' tenure
• CIMB PayLater (No credit card/ CIMB account required): 3-, 6-, 9-, 12-months’ tenure. Low one-time processing fee will apply for 18-, 24-, 36-months’ tenure and minimum checkout value of S$2000 is required for 24- and 36-months’ tenure. This payment mode is only available if check-out is completed using a desktop browser. (Debit Cards and Supplementary Cards will be charged the full amount with no instalments. Trust Bank will send a confirmation if your instalment plan is approved). If the purchase is eligible, you will be able to select instalment option during check-out process, under the ""payment"" step.
*This Promo is valid from 26 Feb 2026, 2:00 a.m., to 10 Mar 2026, 11:59 p.m. Storage upgrade is applicable to customers who have pre-ordered the new Galaxy S26 Ultra | S26+ | S26 (256GB to 512GB or 512GB to 1TB). For Galaxy S26 Ultra 1TB (512MB to 1TB; worth S$450), customers would need to pay an additional S$150 for the upgrade. While stocks last. The products under this Promo may vary by retail outlet / platform. Samsung reserves the right to amend these Terms and Conditions and/or amend or withdraw this Promo at any time without prior notice and without assigning any reasons.
^Products purchased under Multi-Buy Offer will be shipped together with you Galaxy S26 device. Eligible products will be shown on the following page before cart-out. While stocks last. Additional promo and voucher codes not applicable with Multi-Buy Offer. Samsung reserves the right to amend these Terms and Conditions and/or amend or withdraw this Promo at any time without prior notice and without assigning any reasons.