Why do I get an error when signing into my Samsung account?

Last Update date : Feb 25. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Occasionally you may encounter an issue that prevents you from signing into your Samsung account. Below, find out what to do if this unlikely scenario happens. 

View of the Samsung account sign in screen with an error symbol.

If you cannot sign in, first check to make sure your Android™ version and Samsung account version is up to date.

1 If you encounter an error message such as "An error occurred during an SSL connection" or "Sign in failed due to difference between current time and device", check the date and time settings on your device. For security reasons, Samsung accounts require the date and time settings to match the actual date and time.
2 If you still have problems signing in, please contact Customer Support on the Samsung Account official website. Select the Contact us option and explain which error message you received.

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

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