How to solve an error when downloading an app from Galaxy Store

Last Update date : Feb 25. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

It is possible that when downloading an application from Galaxy Store you may encounter an error. There are several ways to solve this.

Screen of an error when downloading an app in Galaxy Store.

If an error occurs during the app installation and update stage, please try again after completing the following steps.

On your Galaxy phone

Step1. View of the “Settings” screen with a tap on the “Apps” option”. Step1. View of the “Settings” screen with a tap on the “Apps” option”.

Step 1. Open your phone and go to “Settings” menu. Tap on the “Apps” option.

Step 2. At “Apps” screen, tap on “Galaxy Store”. Step 2. At “Apps” screen, tap on “Galaxy Store”.

Step 2. In your “Apps” menu, tap on “Galaxy Store”.

Step 3. App info screen with a tap on “Storage” option. Step 3. App info screen with a tap on “Storage” option.

Step 3. Then tap on “Storage”.

Step 4. Storage menu where you can tap on “Clear Data” or “Clear Cache”. Step 4. Storage menu where you can tap on “Clear Data” or “Clear Cache”.

Step 4. In your "Storage" menu, tap on "Clear Data”, then “Clear Cache" and try the app installation or update again.

If the same error persists, please contact us by attaching the system log data through Galaxy Store. To do this, please follow these steps.

Step 1. Galaxy Store main screen with a tap on “Menu” option on the right bottom of the screen. Step 1. Galaxy Store main screen with a tap on “Menu” option on the right bottom of the screen.

Step 1. Open Galaxy Store and tap on the “Menu” option.

Step 2. Screen of Galaxy Store settings where you will have to tap on “Contact us” option. Step 2. Screen of Galaxy Store settings where you will have to tap on “Contact us” option.

Step 2. On this screen, tap on the settings icon and select the option “Contact us”.

Step 3. Tap on “Error reports” to contact with Samsung. Step 3. Tap on “Error reports” to contact with Samsung.

Step 3. Tap on the “Error reports” menu to resolve the problem with our help.

Related problems

To download apps and resources to the device, it is recommended that you have at least 1.5 GB of free space or 2.5 times the app capacity. If there is no free space, the download may not be possible.

To check the device storage, please follow these steps.

1 Open the phone’s “Settings” menu.
2 Tap the “Battery and device care” option.
3 Tap the “Storage” option and check the device storage.

Please note: The location and name of the “Settings” menu may be different depending on the country and device.

Please check if the network (mobile network or Wi-Fi) is connected successfully and try again. If the mobile network or Wi-Fi is turned off or there is poor service, access to Galaxy Store may not be possible. 

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

Related Questions

Thank you for your feedback!

Contact Info

Online

There are a number of a different ways of contacting us via WhatsApp, Live Chat, Email and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Whether your product is in warranty or out of warranty, we're here to help.
Self-diagnose your Galaxy device Find a support centre

Apps & Services Customer Support


View more

RC01_Static Content : This text is only displayed on the editor page